SharePoint · M365 · AI Integration

Where the modern workplace meets intelligent automation.

Over 10 years of public-sector experience, a deep SharePoint specialisation, and a builder's eye for where AI takes the platform next. I help organisations design, govern, and modernise their Microsoft 365 environments.

10+
Years in public sector IT
2020
SharePoint specialist since
M365
Full ecosystem coverage
Services
A consultancy that builds, not just advises.
End-to-end SharePoint and Microsoft 365 consulting — from the governance groundwork to the code that sits on top of it.

Admin & Governance

Site collections, libraries, permissions, and user management. Information architecture, version control, records management, and auditing frameworks that keep your environment sustainable.

Development & Enhancements

SPFx components, custom solutions via the App Catalog, and workflow automation with Power Automate, PowerApps, and Power BI — integrated cleanly across M365.

Search & Metadata

PnP Search implementation, managed metadata, and content schema design that makes information findable at scale across large, complex environments.

Site & Document Migrations

Moving sites, libraries, and document sets between SharePoint environments — mapping structure and permissions, planning the cutover, and keeping content organised and findable on the other side.

AI Integration

Embedding generative AI and agentic capabilities into SharePoint and Azure workflows. Custom apps, dashboards, and intelligent automation built for the M365 ecosystem.

Training & Adoption

End-user training sessions, best-practice documentation, and adoption support — because a well-built platform only delivers value when people actually use it.

About
It started with a lockdown.

I've spent over 10 years in the South Australian public sector, building a career defined by practical delivery and constant learning — across IT systems, helpdesk leadership, and enterprise platforms.

"No one had done anything like it before. It worked, it was embraced — and I was hooked."

In 2020, as a desktop support team leader, I designed and deployed my organisation's first Work From Home Hub — a SharePoint Online portal built in direct response to COVID-19 lockdowns. With no precedent and no playbook, it gave staff a single place to navigate remote work during a disruptive time.

I'd always been drawn to web design and development. SharePoint gave me a platform to channel that instinct into real enterprise outcomes — and from that point I sought out SharePoint-focused work deliberately, and haven't looked back.

2020
The turning point

The Work From Home Hub

A SharePoint Online portal built from scratch during lockdown to help staff navigate remote work. It set the direction for everything that followed — from intranet support, to knowledge management, to AI-integrated development today.

Track Record
A progression into the platform.
From desktop leadership to dedicated SharePoint specialisation to AI-integrated development.
2025 — PRESENT
SharePoint & AI Web Developer
CYOS
Delivered web and AI-integrated application development across SharePoint Online and Next.js/TypeScript stacks. Built dashboard solutions and custom SharePoint integrations connecting M365 with external AI platforms. Integrated generative AI APIs (OpenRouter, Claude) into client-facing tools and internal workflow automation. Managed VPS environments and agentic AI systems (Hermes agent) for automated task execution.
MAY 2024 — PRESENT
SharePoint Consultant / Digital Content Specialist
Aged Care Quality and Safety Commission, South Australia
Led content development and site management across enterprise SharePoint intranet environments. Managed site collections, permissions, and user access in alignment with government governance frameworks. Implemented PnP Search with advanced metadata management and search schema optimisation. Collaborated with communications and ICT teams to improve intranet usability and content findability.
JAN 2022 — APR 2025
SharePoint Intranet Support / Senior Desktop Officer
Department for Environment & Water
Provided SharePoint site administration and intranet support — developing and maintaining sites, lists, libraries, and workflows. Supported M365, Azure AD, Exchange, SCCM, and Citrix. Oversaw escalation management, root cause analysis, and preventive measures. Developed knowledge base articles, SOPs, and process documentation alongside broader desktop and infrastructure support.
JUN 2020 — JAN 2022
ICT Service Desk Team Leader
Department for Environment & Water
Led the ICT service desk team through the COVID-19 transition — including designing and deploying the organisation's first Work From Home Hub, a SharePoint Online portal built from scratch to help staff navigate remote work. Managed incident queues, SLA-driven service delivery, and team performance aligned with ITIL frameworks.
NOV 2012 — JUN 2020
ICT Service Desk Officer
Department for Environment & Water
Delivered front-line IT support across desktop, hardware, software, networking, video conferencing, and printer systems — including computer rollouts and decommissioning. Built the foundation for a public-sector career in practical service delivery, escalation management, and stakeholder support.
The Differentiator

Most SharePoint consultants stop at the platform. I build on top of it.

The future of the SharePoint practitioner role is being reshaped by AI — and I'm already building in that space. I run a local LLM environment, work daily with modern AI development tools, and integrate generative and agentic AI into M365 workflows.

That means clients get more than configuration and governance. They get someone who can wire SharePoint into intelligent automation, build custom apps and dashboards, and connect the platform to the wider AI ecosystem.

Generative AI APIs Agentic systems Next.js / TypeScript Azure & M365 APIs SharePoint App Catalog Local LLM deployment
SharePoint / M365

SharePoint Online, SP2019, SPFx, PnP Search, Teams, Power Automate, PowerApps, Power BI

Development

Next.js, TypeScript, JavaScript, HTML/CSS, REST APIs, JSON, Git

AI & Automation

Generative AI APIs, LLM integrations, agentic systems, AI-assisted dev workflows

Foundations

ITIL Foundation, Lean Six Sigma, SLA-driven support, governance & compliance

Let's talk
Ready to get more from your
SharePoint environment?

Whether it's governance, development, site moves, or bringing AI into your M365 ecosystem — I'd welcome the conversation.

david.chau@merusystems.com.au  ·  0433 250 958  ·  Adelaide, South Australia